Returns, Refunds and Exchanges Policy
OVERVIEW
At Sommy Obasi, we are committed to delivering footwear of exceptional quality and craftsmanship. If, for any reason, you are not completely satisfied with your purchase, this Returns, Refunds and Exchanges Policy explains the circumstances under which returns, refunds, and exchanges may be requested.
Please read our Returns, Refund and Exchange Policy carefully before making a purchase.
1. Eligibility for Returns and Exchanges
Customers may request a return or exchange within seven (7) days of receiving their order, provided that Subject to the terms of this Policy:
The item is unworn and unused.
The item is in its original condition.
The item has not been used outdoors.
The original packaging, tags, dust bags, and accessories are intact.
Proof of purchase is provided.
Items that show signs of wear, damage, alteration, or misuse will not be eligible for return or exchange.
2. Non-Returnable Items
The following items are not eligible for return, exchange, or refund unless received in a defective condition:
Custom-made or personalised footwear.
Clearance, sale, or promotional items marked as non-returnable.
Gift cards or store credit vouchers.
Products damaged through misuse, negligence, or normal wear and tear.
3. Defective or Incorrect Orders
If you receive a defective item or an item different from what was ordered, notify us as soon as reasonably practicable, and in any event within forty-eight (48) hours of delivery by contacting our Customer Care team.
Where the claim is verified, Sommy Obasi will offer one of the following remedies:
Replacement of the item.
Exchange for another available product of equal value.
Full refund where replacement or exchange is not possible.
4. Refunds
Refunds will only be approved under the following circumstances:
The product delivered is defective and cannot be replaced.
The product ordered is unavailable after payment has been confirmed.
An incorrect item was delivered and a suitable replacement is unavailable.
The customer validly exercises any statutory right to cancel or return the order under applicable law.
The order was cancelled by Sommy Obasi before shipment.
Approved refunds will be processed using the original payment method where possible. Shipping charges, delivery fees, customs duties, and other non-refundable service charges (where applicable) will not be refunded unless the return results from an error on the part of Sommy Obasi.
Refund processing timelines may vary depending on banks, payment gateways, and financial institutions but are typically completed within seven (7) to fourteen (14) business days after approval.
5. Exchanges
Customers may request an exchange for:
Incorrect size.
Manufacturing defects.
Incorrect item delivered.
Exchanges are subject to product availability. Exchanges may only be processed after the original item has been received and inspected by Sommy Obasi.
Where the requested replacement item has a higher value, the customer will be required to pay the price difference. Where the replacement item has a lower value, the balance may be issued as store credit.
6. Return Shipping
Where a return results from an error by Sommy Obasi, including defective products or incorrect deliveries, return shipping costs will be borne by Sommy Obasi.
For size exchanges or returns requested due to customer preference, including size changes, colour preferences, or change of mind, the customer shall bear all shipping and logistics costs associated with the return and replacement.
7. How to Initiate a Return
To request a return or exchange, please contact our Customer Care team with:
your order number;
proof of purchase;
photographs of the item (where applicable); and
a brief description of the reason for the request.
We will provide instructions on the return process where your request is eligible under this Policy
8. Inspection and Approval
All returned items will undergo inspection upon receipt.
Approval of refunds or exchanges remains at the sole discretion of Sommy Obasi after verification that the returned item satisfies the conditions outlined in this Policy.
9. Order Cancellations
Orders may be cancelled before shipment by contacting our Customer Care team.
Once an order has been processed or dispatched, cancellation requests may no longer be accommodated and the Returns, Refund and Exchange Policy will apply.
10. How to Initiate a Return
To request a return or exchange, please contact our Customer Care team with:
your order number;
proof of purchase;
photographs of the item (where applicable); and
a brief description of the reason for the request.
We will provide instructions on the return process where your request is eligible under this Policy.
11. Limitation
Nothing in this Policy affects any rights that customers may have under applicable consumer protection laws.
12. Contact Us
For return, refund, or exchange requests, please contact us:
Phone number: 0902 805 9268 (call or WhatsApp)
Instagram: @sommyobasi
Email: hello@sommyobasi.com
Location: Ikoyi, Lagos, Nigeria
Customer Service Hours:
Monday – Friday: 9:00am – 6:00pm
Saturday: 10:00am – 6:00pm
Sunday: Closed